Hi, I’m Chloe.

I create digital products
that make complex systems feel human.

Master’s-trained UX researcher, designer, and consultant, turning insights into products that work at scale. I combine rigorous research, accessibility, and empathy to create experiences that reduce friction, amplify impact, and center real human needs.

Patient Portal for Non-Native English Speakers

Co-Lead Researcher & Designer · 10 months

Designing equitable healthcare access through language clarity, cultural alignment, and trust.

Key Research Methods:

  • Text Mining
  • Participatory Journey Mapping
  • User Interviews (Purposive Snowball Sampling)
  • Thematic Coding

Impact:

  • Enabled patients to communicate symptoms clearly
  • Reduced cognitive load & caregiver burden
  • Increased autonomy and trust in healthcare interactions
View Project

Bradford Licensing Website Rebrand

Lead UX Researcher & Designer · 1 year

Modernizing a global licensing agency’s digital presence through user-centered design, streamlined information architecture, and responsive experiences.

  • Restructured information architecture for clarity
  • Optimized mobile UX and modernized brand identity
  • Conducted surveys, interviews, tree testing, and usability testing to inform redesign

Impact:

  • +26% website traffic since launch
  • Improved engagement and discoverability for licensors & licensees
  • First end-to-end project led independently, demonstrating leadership & strategy
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Simple Shop – Grocery App for Blind & Visually Impaired Users

UX Research Lead · 4 months

Redesigning grocery delivery for blind and visually impaired users, creating a fully accessible, intuitive experience that prioritizes independence and simplicity.

  • Inclusive research with assistive tech users (surveys, interviews, usability testing)
  • Simplified navigation and voice-guided cues
  • Advocated accessibility-first design across prototypes

Impact:

  • +50% user task completion
  • -40% navigation errors
  • Enabled independent grocery shopping without helpers
View Project
Community Engagement Award-Winning Design

Michigan Medicine Clinical Homepage

UX Research Lead · 9 months

Enhancing patient outcomes through a streamlined Clinical Homepage that supports medical staff efficiency and workflow.

Key Research Methods:

  • Surveys
  • User Interviews
  • Heuristic Evaluation
  • Competitive Analysis

Impact:

  • Enabled medical staff to locate clinical resources faster
  • Reduced cognitive load and workflow friction
  • Increased time available for patient care
  • Improved provider satisfaction and efficiency
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Therapy Platform: Member & Provider Portals

UX Consultant, Research & Design · 2 years

Designing a seamless digital experience for members and providers to schedule appointments, manage workflows, and access critical information efficiently and intuitively.

  • User Interviews
  • Journey Mapping
  • Prototyping
  • Usability Testing

Impact:

  • Streamlined appointment scheduling for members
  • Improved trust with provider profiles and transparency
  • Enhanced workflow efficiency for providers
  • Reduced errors and cognitive load across the platform
View Project

Private project — contact me at chloeminieri@gmail.com for the password to view, or access via the "View Project" button if you have received the password.

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